FaQ

✹ Where can I place an order from?

☞ You can place an order from any country, we ship throughout Italy including islands.

✹ When I receive my order, will I receive a confirmation number?

☞ Yes, you will receive an order confirmation email with an order number immediately after placing your order.
If you don't receive it within 24 hours, please contact us.

✹ How long will it take for my items to arrive?

☞ It usually takes 3/4 working days to ship.
Delivery times vary depending on demand and shipping location.

✹ Who can I contact if there is a problem with my order?

☞ All inquiries can be forwarded to info@dermaclinique.com
We have a very attentive customer service team. We make sure the problem is resolved as quickly as possible.

✹ How can I pay?

☞ We accept all major credit cards: Visa, Mastercard, Discover, Amex and also PayPal. It is also possible to pay by cash on delivery.

✹ Is checkout on this site safe?

☞ You can be absolutely sure that all purchases made here are safe.

✹ If I enter my email address, will my data be sold?

☞ We do not sell any information to our customers. Emails are only used to track and send newsletters about our promotions and discount coupons.

✹ Do I (the customer) have to pay customs taxes?

☞ You will not have to pay customs taxes.